Vartora™ Terms & Conditions

1. Introduction

Vartora™ is a lead and follow-up management product for small businesses, real estate brokers, agents, consultants, clinics, coaching centres, insurance and loan agents, interior designers, and other service providers. These Terms & Conditions govern access to and use of the Vartora™ mobile application, website, web portal, support channels, and related services operated by Rime Global Technologies Private Limited.

2. Acceptance of Terms

By creating an account, accessing, or using Vartora™, you agree to these Terms and the Privacy Policy. If you do not agree, you should not use the service.

3. Eligibility

• You must be legally capable of entering into a binding agreement.
• Vartora™ is intended for business and professional use.
• You must provide accurate registration and business information.
• You are responsible for ensuring that your use of Vartora™ is lawful.

4. Account Registration and Security

• You are responsible for maintaining the confidentiality of your account credentials and password.
• You are responsible for activity that occurs under your account.
• You must notify Vartora™ Support promptly if you suspect unauthorized access or misuse.
• One business must not impersonate another person, business, or organization.

5. Business Data and Customer Information

Users control and enter their own business, lead, and customer information. You are responsible for having lawful authority, consent, or another valid basis to collect, store, and use customer details in Vartora™.

• Avoid entering unnecessary sensitive personal information.
• Vartora™ acts as a software service and does not independently verify every lead or customer record.
• You remain responsible for customer communications and legal compliance.

6. Permitted Use

You may use Vartora™ to:

• Manage leads and customer follow-ups.
• Schedule follow-up dates and reminders.
• Track business communication activity.
• Create and use message templates.
• Open phone and WhatsApp actions manually.
• Review business dashboard information.

7. Prohibited Use

You must not use Vartora™ for:

• Spam, harassment, or bulk unsolicited messaging.
• Fraud, misrepresentation, or illegal marketing.
• Unauthorized scraping or data harvesting.
• Uploading unlawful, harmful, or infringing content.
• Attempting to bypass access controls or product limits.
• Reverse engineering where such restriction is permitted by applicable law.
• Introducing malware, abusive automation, or harmful code.
• Abusing referral offers.
• Creating duplicate accounts to avoid limits.
• Any unlawful, harmful, or abusive activity.

8. WhatsApp and Phone Functionality

• Vartora™ does not read WhatsApp messages.
• Vartora™ does not automatically send WhatsApp messages.
• Vartora™ only opens the installed WhatsApp application with a prefilled draft after a user-initiated action.
• The user can review, edit, and manually send the message in WhatsApp.
• Phone actions only open the device dialer.
• You are responsible for all communications sent or made using third-party applications or the device dialer.
• Vartora™ is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc.

9. Free Plan, Trial, and Paid Plans

• New eligible business accounts may receive a 14-day Pro trial.
• No payment or card is required for the trial unless the product later states otherwise.
• At trial expiry, access may downgrade to Free Forever.
• Existing data should remain accessible, but paid features or actions may be restricted.
• Free Forever, Starter, Pro, and Team (Coming Later) plan limits may be displayed within the product.
• Prices, taxes, limits, and plan features may be updated prospectively.
• Users will be informed of material changes where reasonably required.
• If payment features are not active, upgrade requests may be handled manually or introduced through product updates.

10. Cancellation and Downgrade

• You may stop using the service at any time.
• Future paid subscriptions, once implemented, may continue until the end of the applicable billing period unless otherwise stated.
• Downgrade does not automatically delete business data.
• Some features may become unavailable after cancellation, expiry, or downgrade.
• Data retention and deletion are governed by the Privacy Policy.

11. Referral Program

• Referral offers may be available from time to time.
• The current referral offer is: Invite businesses. Earn up to 7 months free.
• Rewards are subscription benefits only.
• No cash, cashback, wallet balance, UPI payout, or cash equivalent is provided.
• Rewards may require verification and qualification.
• Monthly referrals qualify after two successful monthly payments. Annual referrals qualify after one successful annual payment and the refund or reversal review period.
• Signup, installation, or business creation alone does not qualify.
• Milestones are cumulative: 1 referral earns 15 days total; 2 earn 1 month; 4 earn 2 months; 8 earn 4 months; and 12 earn a maximum of 7 months under the current program.
• Referred customers do not receive a permanent monthly percentage discount under the current locked pricing. Eligible referred annual customers may receive 15 extra subscription days instead of an additional percentage discount.
• Refunds, reversals, and chargebacks may prevent qualification or cause a referral benefit to be corrected or reversed.
• Self-referrals, duplicate accounts, fraud, and abuse are prohibited.
• Rime Global Technologies Private Limited may reject, cancel, or correct invalid referral rewards.
• Referral terms may change prospectively.

12. Intellectual Property

Vartora™, its branding, software, website, designs, content, and related materials belong to Rime Global Technologies Private Limited or its licensors. No ownership in Vartora™ is transferred to users.

Users retain ownership of the business and customer data they lawfully upload or enter. Users grant Vartora™ only the limited rights necessary to process that data and operate, secure, support, and improve the service.

13. Third-Party Services

Vartora™ may work with or link to third-party services, including Firebase/Google services, the device dialer, WhatsApp, and external websites or links.

• Third-party services have their own terms and privacy policies.
• Vartora™ does not control third-party availability, policies, or functionality.
• Users should review third-party terms where relevant.

14. Service Availability and Changes

Vartora™ may be updated, modified, suspended, or improved over time. Features may change during MVP and early-access stages. Maintenance, outages, internet issues, device problems, and third-party failures may affect availability.

We do not guarantee uninterrupted or error-free operation. Users should maintain appropriate records and backups where necessary.

15. Suspension and Termination

Accounts may be suspended or terminated for violation of these Terms, fraud, security risks, abuse, illegal activity, non-payment when payments exist, or harm to users, the company, or the platform.

Reasonable steps may be taken before suspension where practical. Immediate action may be taken for serious security or legal issues. Sections that by their nature should survive termination will continue to apply.

16. User Feedback

Users may provide feedback, ideas, or suggestions voluntarily. Rime Global Technologies Private Limited may use non-confidential suggestions to improve Vartora™ without a payment obligation.

17. Disclaimer of Warranties

To the extent permitted by law, Vartora™ is provided on an "as available" basis. Vartora™ is a business productivity tool and does not guarantee sales, conversions, revenue, customer response, or business success.

Vartora™ is not legal, financial, tax, accounting, or other professional advice. Users remain responsible for business decisions and customer communications.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Rime Global Technologies Private Limited is not liable for indirect, incidental, special, punitive, or consequential losses, including lost profits, missed opportunities, data loss, customer disputes, or interruption, where legally permissible.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

19. Indemnity

Subject to applicable law, users may be responsible for claims, losses, costs, or expenses arising from their unlawful use of Vartora™, customer communications, uploaded data, violation of third-party rights, or breach of these Terms.

20. Privacy

Personal data handling is governed by the Vartora™ Privacy Policy.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of India, and disputes will be subject to the jurisdiction of competent courts in India.

22. Changes to Terms

These Terms may be updated from time to time. The updated date will be shown on this page. Material changes may be communicated where reasonably required. Continued use after changes may constitute acceptance where permitted by law.

23. Severability and Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply. Failure to enforce a provision is not a waiver of the right to enforce it later.

24. Entire Agreement

These Terms and the Privacy Policy form the agreement governing use of Vartora™, subject to any additional paid-plan, referral, campaign, or product-specific terms introduced for applicable features.

25. Contact