Vartora™ Privacy Policy

1. Introduction

Vartora™ is a lead and follow-up management product for small businesses, real estate brokers, agents, consultants, clinics, coaching centres, insurance and loan agents, interior designers, and other service providers. This Privacy Policy describes how Vartora™ and Rime Global Technologies Private Limited handle information when you use our mobile application, website, web portal, support channels, and related services.

2. Scope

This policy applies to:

• The Vartora™ mobile application.
• The Vartora™ website at https://vartora.com.
• The Vartora™ web portal at https://app.vartora.app.
• Related support, feedback, and product services.

3. Information We Collect

4. How We Use Information

We use information to:

• Create accounts and authenticate users.
• Provide lead-management and follow-up features.
• Show dashboards, lead status, and activity history.
• Enable user-initiated phone and WhatsApp actions.
• Maintain product security and prevent misuse.
• Troubleshoot issues and respond to support requests.
• Improve reliability, usability, and product performance.
• Prevent fraud, abuse, or unlawful activity.
• Meet legal, regulatory, or compliance obligations.

5. WhatsApp and Phone Actions

• Vartora™ does not read WhatsApp messages.
• Vartora™ does not automatically send WhatsApp messages.
• Vartora™ only opens the user's installed WhatsApp application with a prefilled message after the user chooses that action.
• The user can review, edit, and manually send the message in WhatsApp.
• Phone actions only open the device dialer.
• Vartora™ is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc.

6. Firebase and Service Providers

Vartora™ may use services provided by Google/Firebase and other trusted infrastructure providers to operate the product. These services may include:

• Firebase Authentication.
• Cloud Firestore.
• Firebase Analytics.
• Firebase Crashlytics.

Service providers may process limited information on behalf of Vartora™ under their own terms, security measures, and privacy commitments.

7. Data Sharing

• Vartora™ does not sell or rent personal data.
• Information may be shared with trusted service providers when required to operate, secure, support, or improve the product.
• Information may be disclosed when legally required or when necessary to protect users, the company, or the service.

8. Business User Responsibility

Businesses using Vartora™ are responsible for collecting, entering, and using their customers' data lawfully. Users should obtain any required permission before contacting customers.

• Do not use Vartora™ for spam, harassment, unlawful marketing, or bulk unsolicited communication.
• Avoid storing unnecessary sensitive information in notes, requirements, or activity history.
• Use phone and WhatsApp actions only for lawful customer communication.

9. Data Storage and Security

Vartora™ stores product data using cloud infrastructure and Firebase services. We use reasonable technical and organizational safeguards designed to protect information, and access is scoped to authenticated business workspaces where implemented.

No internet service can guarantee absolute security. Users should keep account credentials confidential and promptly report any suspected unauthorized access.

10. Data Retention

Account, business, lead, template, note, and activity data is retained while the account remains active or as needed to provide the service. Some information may be retained as required for security, dispute resolution, fraud prevention, backup, or legal obligations.

Subscription downgrade or trial expiry does not automatically delete business data.

11. Data Deletion and User Rights

Users may request correction, access, export where available, or deletion of account and business data by contacting Vartora™ Support. We may need to verify identity or account ownership before processing a request.

Requests can be sent to support@vartora.com or made by phone at +91 905 716 5656.

You can also review the dedicated Vartora™ account deletion page for required request details, expected processing time, and the permanent-deletion warning.

Some information may be retained where required by law, security needs, fraud prevention, backup processes, or dispute resolution.

12. Children's Privacy

Vartora™ is intended for business users and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

13. International Processing

Vartora™ and its service providers may process information in India or in other countries where their infrastructure operates, subject to applicable safeguards and provider commitments.

14. Cookies and Website Analytics

This website may use cookies, analytics, or similar technologies when such features are enabled to understand website usage, improve reliability, and support product operations. If enabled, these technologies may collect browser, device, page, and usage information. Do not use Vartora™ if you disagree with this processing.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates may be posted on this page with an updated effective or last updated date.

16. Contact